Shipping Information
At Gear Steady Boat, we are currently offering shipping services exclusively within the United States. We apologize for any inconvenience this may restrict our international customers.
Shipping Options
We partner with DHL Express to handle our deliveries. Shipping costs are calculated based on the total value of the package. We are pleased to offer free shipping on orders totaling $49 or more. For orders below $49, a nominal fee of $4.99 will be charged for shipping.
Processing and Transit Times
The deadline for orders is every weekday at 5 pm (PST). Any orders received after 5 pm (PST) on Friday will be processed the following Monday, taking into account any holiday delays.
Please allow 1-2 business days for us to process your order, during which we carefully prepare and package your items for shipment. The expected delivery window is 2-5 business days from the processing date, although delivery times may vary depending on your specific location within the United States.
Should your order not ship within 10 business days (excluding pre-order items or other special conditions), please reach out to us at info@gearsteadyboat.com. We will facilitate a refund or reshipment and offer you a $5 coupon as compensation.
Tracking Your Order
For updates on your shipping details, contact our online customer support team, and we will respond within 24 hours.
If your order has been shipped but fails to arrive within 60 natural days of processing, please inform us at info@gearsteadyboat.com. In such circumstances, we will arrange a refund or reshipment and provide a $3 coupon as compensation.
Accurate Shipping Details
It is crucial that you provide a precise and current shipping address. We will not be responsible for any delivery problems or delays caused by incorrect or incomplete addresses.
Coverage of Taxes
All taxes and fees associated with the purchase are covered by Gear Steady Boat. Customers will not be responsible for any additional taxes and fees.
Responsibility for Lost Items
While we are not liable for goods lost during shipping, we are committed to assisting customers in coordinating with logistics providers to resolve such issues.
Dedicated Customer Service
For any inquiries or assistance regarding the shipping status of your order, don’t hesitate to contact our Customer Service team at info@gearsteadyboat.com. Our priority is to help ensure your order is delivered to you promptly and to your satisfaction.
